Send Packages to the Canary Islands

Proper packaging

1. Packaging Materials: We use strong boxes and cushioning materials such as air bubbles, kraft paper or packing peanuts.
2. Sealing: All boxes are protected with film and sealed with strong adhesive tape and stickers.
3. Reusable boxes: We try to reuse boxes whenever we can to reduce our pollution footprint as much as possible.
4. Repackaging: If you need to change the packaging of your goods, we are here to help you.

We take care of your merchandise as if they were ours!

Shipping costs, times and options

• Carriers: We work only with trusted carriers with guarantees, such as DHL, UPS, TNT, FedEx and other locations in each country where we operate. For shipments to the Canary Islands we also work with Correos, GLS, Ontime, Zeleris and many more.
• Shipping addresses: You can send to the carrier's home address or collection point.
• Shipping Costs: Find out about shipping rates depending on the weight, size of the package and the chosen service. You can calculate shipping costs using the transportation quote.
• Estimated Deadlines:
  • Delivery times vary depending on the carrier and the service selected.
  • On average, shipments from Europe to the Canary Islands take between 2 to 5 days
• Shipping Options:
  • Standard delivery: Economical but with longer delivery times.
  • Delivery with stopover: Combination of couriers with stopover at a warehouse in the network so that you save as much as possible, with longer delivery times.
  • Express delivery: More expensive but guarantees faster deliveries.
  • Sea shipping: Ideal for bulky or palletized loads, with optimized costs and longer delivery times.
• Shipping Insurance:
  • Basic insurance included. In case of incidents, €6.67/kg domestic and €10/kg international will be covered.
  • Optional premium insurance with full coverage based on the declared value of the package.

All shipments have a tracking number included!

Prohibited Items

The following items cannot be sent to the Canary Islands under any circumstances:

• Hazardous materials: Explosives, flammable substances, gases, pressurized aerosols, fuels, paints, damaged batteries or dangerous chemicals (ADR/IATA).
• Illegal drugs and controlled substances: Narcotics, narcotics and medications subject to control without the corresponding prescription or health authorization.
• Weapons and ammunition: Firearms, ammunition, explosives, realistic replicas, essential parts or regulated components.
• Illicit or counterfeit material: Counterfeit products, pirated merchandise or articles that violate intellectual property rights.
• Protected fauna and flora: Live animals, plants, seeds or protected species without the corresponding CITES permits.
• Tobacco and alcohol without adequate tax management: Unauthorized shipments or without compliance with excise regulations.

Restricted Items

These items can be sent to the Canary Islands, but require specific permits or must comply with special regulations:

• Medicines: May require a medical prescription and control sanitary. Commercial imports require authorization.
• Food and beverages: Subject to health control and possible inspections. Some fresh, meat or animal products may be restricted or require certification.
• Cosmetics and hygiene products: Must comply with European and health regulations.
• Electronics with lithium batteries: Allowed under specific packaging and transport conditions (according to IATA regulations for air shipments).
• Perfumes and products with alcohol: Considered dangerous goods in air transport; may require special service or ocean shipping.
• Cultural material and antiques: Artwork, antique books or historical goods may require export/import permits.

Declaration of Contents and Value

• Accurate description: The shipper must correctly detail the contents of the package, including product type, quantity and use (personal or commercial).
• Value. declared real: It is mandatory to indicate the real value of the merchandise.
  • An underdeclaration can generate fines, withholdings or customs blocking.
  • An overdeclaration can increase the IGIC and other associated costs.

Remember that shipments to the Canary Islands are subject to customs management and application of IGIC, even in the case of shipments from the peninsula.

Don't be afraid, our team of experts is here to assist you at all times.

Package Review

All shipments destined for the Canary Islands are subject to control by the Canary Tax Agency (ATC) and the Customs service.

Although the Canary Islands are part of Spain, it has a special tax regime, so shipments from the Peninsula, the Balearic Islands or other countries must pass clearance customs.

Tariffs and Taxes

• Packages with a value less than €150:
  • They are exempt from ordinary tariffs. However, since July 1, 2026, shipments from outside the EU pay a tariff of €3 for each type of product.
  • Low-value shipments processed using the simplified H7 declaration are usually exempt from IGIC (except alcohol, perfumery, tobacco or merchandise subject to AIEM). When applicable, the IGIC is applied according to the category of the product (general rate 7%, which may be 3%, 0% or higher depending on the good).
• Packages with a value greater than €150:
  • Tariffs may apply according to the tariff classification of the product.
  • IGIC is applied

The calculation is made on the value of the merchandise + transportation + insurance (if applicable).

Packages coming from the Peninsula or European Union

Even if the shipment comes from mainland Spain or the EU:

• There is customs control.
• VAT is not paid peninsular; IGIC is applied at destination.
• If the seller applied VAT in error, an invoice without VAT can be requested for export to the Canary Islands.

The Canary Islands are within the customs territory of the EU, but outside the VAT tax territory.

Packages coming from outside the EU

Shipping from the United States, China, the United Kingdom, Switzerland or other countries Third parties:

• They are subject to mandatory customs clearance.
• IGIC will be applied.
• Tariffs may apply depending on the category of the product.

Payment of Taxes and Customs Management

The recipient must pay IGIC and possible tariffs before receiving the package.

This may managed:

• Through the carrier (Post Office, DHL, UPS, etc.)
• Through self-dispatch before the Canary Islands Tax Agency

Some companies allow advance payment to speed up delivery.

Additional Documentation

Certain products may require permits or controls specific:

• Food and beverages: may require health certificates.
• Medicines and health products: authorization from the AEMPS.
• Electronics and telecommunications: European regulatory compliance (CE marking).
• Products of animal or plant origin: possible controls phytosanitary.

Customs Release Procedure

Once the taxes have been paid and the required documentation has been presented:

• Customs releases the shipment.
• The package continues its usual distribution.
• It can be tracked using the carrier's tracking number.

Possible Delays

Delays may occur if:

• Documentation is missing.
• The declared value is incorrect.
• The product requires additional inspection.

In case of retention, the recipient will be notified to complete the process.

We help complete all your documentation customs clearance to avoid possible inconveniences!

Customer Service

1. 24/7 Support:
   • Our customer service team is available to assist you at any time.
   • We offer support in Spanish and English.
2. Tracking and Updates:
   • We provide online tools to track your package in real time.
   • Email or SMS notifications about the status of your shipment.

Our priority is that you feel safe and accompanied at all times!