MDE lets you buy or send any product from Europe, America and Asia, no matter where you are.
Whether you are an individual or a business, we offer you our network of logistics centers that will receive your goods, verify, store, repack or consolidate them, and deliver them wherever you tell us, with maximum security and full guarantees.
Find your product at the best price in every store in Europe, America or Asia
Enjoy our network of logistics centers with 24-hour surveillance
You tell us where to send your package and we take care of everything
Save up to 75% on your shipping rates with the best carriers in the world: UPS, DHL, Fedex, GLS, Zeleris, CTT, Correos and many more.
You can compare prices and choose between direct shipping or with scale, so you save more.
Welcome to My European Address, your reliable partner for shipping international packages. Below we offer you a detailed guide to the key features, costs and considerations when sending a package from Europe to Austria. Our mission is to provide you with a transparent, efficient and secure shipping experience.
We take care of your merchandise as if they were ours!
All shipments have a tracking number included!
Restricted Items:
These items can be shipped to Austria, but require permits special or must comply with certain regulations:
Have no fear, our team of experts is here to assist you at all times.
Package Review: Packages entering Austria from outside the European Union are reviewed by Austrian Customs (Zollamt Österreich), responsible for customs and taxes, to ensure compliance with local and European Union regulations regarding shipping. import.
Tariffs and Taxes (shipments from outside the EU): Packages with a declared value of less than 150 euros (European Union “de minimis” limit) are exempt from import duties, but not from VAT. All shipments from countries outside the European Union must pay the standard 20% VAT, calculated on the total value of the merchandise (product + transportation + insurance, if applicable). For values over 150 euros, in addition to VAT, customs duties will be applied in accordance with the TARIC tariff code of the product and the value declared on the commercial invoice.
Packages from the European Union and other countries: Shipping from European Union member countries are not subject to import duties or taxes, as they are part of the European single market. Packages from non-EU countries (such as the United States, United Kingdom, China or Switzerland) are subject to inspection and payment of VAT and tariffs depending on the product category. Austria does not maintain its own bilateral trade agreements; applies the trade agreements signed by the European Union, which may reduce or eliminate tariffs in some cases.
Payment of Tariffs: For shipments from outside the EU, the recipient is responsible for paying the corresponding taxes and duties before the release of the package. Payment can be managed directly with the courier (DHL, UPS, FedEx, Austrian Post (Österreichische Post)) or through the electronic platform of Austrian customs.
Additional Documentation:
Some products require special permits or certificates:
Release Procedures: Once the duties are paid and the required documentation is provided, the Austrian customs will release the package. and this will be delivered to the recipient by the postal service Austria Post (Österreichische Post) or the corresponding courier.
Package Tracking: You can track your shipment at all times using the tracking number provided by the carrier or from your control panel in My European Address, where you can see updates on the status of the package.
Possible Delays: If the package comes from outside the EU and requires additional documentation, health inspection or contains restricted items, customs procedures may cause delays in delivery. During periods of high demand or reinforced control, clearance may take longer than usual.
We help complete all your customs documentation to avoid possible inconveniences!
Our priority is that you feel safe and accompanied at all times!
Sending a package from Europe to Austria is simple and secure with My European Address. We take care of every detail so you can have peace of mind and confidence in our service. Whether you're sending important documents, gifts to family, or business products, we're here to help.
Access our network of warehouses in Europe to use them as you prefer
Contract your membership and get your European Address instantly
Choose the plan that best suits your needs and start using our multiple warehouses to send and receive what you want from wherever you are
Notify us that your package is headed towards one of our warehouses
Enter the data of your packages in your control panel so that we can identify them upon arrival
Choose the added services for your package
Within each package you can tell us what services you want us to add (e.g. transportation, consolidation, repackaging, etc.)
Schedule the departure of your package and pay for the services provided
Choose the carrier you prefer or, you can hire one you trust yourself, and check out
Your package will arrive at its destination anywhere in the world
You will be able to comprehensively track the shipment of the package to its final destination
* 14-day trial with money back guarantee.
Discover all the benefits you can get with MDE
Access multiple real physical addresses to use as you prefer.
We deliver your goods anywhere in the world.
Safe, affordable and flexible transport of palletized freight.
Choose the carrier you trust from many options.
We replace the original packaging with a new one.
We group multiple packages into one to reduce shipping costs.
We create your proforma invoice for correct customs declaration.
Full or shared containers for import/export.
Schedule package pickups or deliveries outside our warehouse.
We make assisted purchases on your behalf according to your instructions.
Full management of your returns and reverse logistics.
Document digitization for greater convenience.
We check that the contents match what you purchased.
Spanish prepaid SIM registered in your own name.
Temporary storage and clearance under customs regime.
Validation of suppliers' identity and reliability
We evaluate products and services from the customer's perspective.
Personalized advisory service in native Spanish.
We help non-residents open bank accounts in Europe.
We can receive payments from your customers from Europe, the USA and China.
and much more...
Receive and send everything you want from anywhere in the world, using our app.
The time has come to take the next step, you have a 14-day trial with a money-back guarantee.
Items prohibited by Austrian law or by the regulations of the European Union cannot be sent. This includes illegal drugs, explosives, flammable or toxic materials, weapons and ammunition (including replicas), pornographic materials, cash, counterfeit products and animals or plants protected without permits from the Austrian environmental authorities or CITES.
Ships arriving from another country in the European Union (such as Spain) circulate freely and do not require customs declaration. For shipments from outside the EU, a precise description of the content (type of product, quantity, brand and model) and its actual value must be included; Declaring a lower or inaccurate value may result in fines, withholdings or sanctions by Austrian Customs (Zollamt Österreich).
If the package contains restricted items, customs may request additional permits before release. For example, foods, cosmetics, supplements or medicines require authorizations from the Ministry of Health, the Austrian Agency for Health and Food Safety (AGES) or the BASG. If the required documentation is not delivered, the package may be detained or returned to the country of origin.
If your package comes from another country in the European Union (for example, from Spain), you will not pay import duties or VAT: the merchandise circulates within the European single market and can only generate minimal administrative costs for the courier.
If the shipment comes from outside the European Union (for example, the United States, the United Kingdom, China or Switzerland), the VAT will be applied 20% Austrian tax and, for shipments of value greater than 150 euros, also customs duties depending on the category of the product. Shipments worth less than 150 euros are exempt from tariffs but not from VAT.
The average delivery time from Europe is 4 to 9 business days, depending on the country of origin, the type of transport and the courier used. Intra-community shipments are usually faster because they do not go through customs procedures; Those coming from outside the European Union may take longer due to the customs review process.
Ships from the European Union are not usually detained by customs. If a package coming from outside the EU is detained, Austrian Customs (Zollamt Österreich) or the courier will notify you. You must present the commercial invoice, identification document and, if applicable, the required permits or certificates. Once the process is completed and the corresponding taxes have been paid, the package will be released for delivery.
You can track your shipment at any time using the international carrier's tracking number. When the package arrives in Austria, you can continue tracking it through the Austrian Post (Österreichische Post) system or the assigned courier, or from your control panel in My European Address.
Shipping between countries in the European Union does not require customs documentation. For shipments from outside the EU you must include a commercial invoice or proof of purchase and a declaration of contents and value; Depending on the type of product, health certificates or permits from the competent authorities (the Austrian Agency for Health and Food Safety (AGES), BASG or the Austrian environmental authorities) may also be required.
Yes. Gifts sent from another country in the European Union do not pay import taxes. If the gift comes from outside the EU, it is declared as a “gift” on the invoice indicating its estimated real value and, if it exceeds 45 euros, it may be subject to the payment of VAT or customs review.
Customs procedures are managed by Austrian Customs (Zollamt Österreich) and only apply to shipments from outside the European Union: the recipient must present the required documentation, pay taxes and comply with the corresponding health or technical controls. Once the process is completed, the package is released and delivered by Austrian Post (Österreichische Post) or by the assigned private courier. Intra-community shipments do not go through customs.
Yes, when the shipment comes from outside the European Union (for example the United States, China or the United Kingdom) and its value is equal to or less than €150. From July 1, 2026, Regulation (EU) 2026/382 replaces the former tariff exemption for low-value shipments with a fixed tariff of €3 for each type of product (tariff heading), not per package. It is a transitional measure until July 1, 2028. Your purchases within the EU destined for Austria do not pay this tariff. At My European Address we prepare the customs documentation and the quote shows you the real cost before shipping, without surprises.
If you have questions, we invite you to consult our frequently asked questions
that will help you answer the most common questions that we are usually asked.
We deliver anywhere in the world
MDE works closely with the leading couriers, guaranteeing top-quality service and complete reliability. Thanks to our negotiated prices, our customers are free to choose from a wide range of shipping options, offering hundreds of possible combinations at exceptional prices.
MDE works closely with the leading couriers, guaranteeing top-quality service and complete reliability. Thanks to our negotiated prices, our customers are free to choose from a wide range of shipping options, offering hundreds of possible combinations at exceptional prices.
