Receive, consolidate, verify and forward your international parcels from anywhere in the world.
Click here to access MDE's network of warehouses and services! Registering is simple and takes three easy steps: enter your personal information, choose a membership and verify your identity. Our memberships start from just €1.64/month, allowing us to build a high-quality community and reinforce the security of your packages.
Register in less than a minute and enjoy 14 days to try our services with a money-back guarantee. Join now and discover all the advantages we have to offer!
When you sign up, we'll provide you with multiple addresses in Europe for a single price, which you can use as your virtual address to receive and manage your packages and mail. These addresses are the real locations of our warehouses in Europe, from where you can consolidate your shipments, save on shipping costs and enjoy a fast, reliable service for your logistics needs. We're excited to offer you this convenient solution with MDE!
Right away. Once you've made the payment and verified your account information by providing a valid document, such as your passport, you'll receive a welcome email and a reminder about the terms of service. From that moment on, you'll have access to your account and can start making your shipments. Our verification process is usually completed within the same business day and, if something isn't correct, we'll contact you to fix it. We can't wait to help you send your packages quickly and efficiently!
Validating your identity with a document is a necessary procedure to guarantee the security and protection of both our users and the packages we receive and forward. By requesting identity validation, we can make sure you are the legitimate account holder and that all the transactions you carry out are safe and reliable.
In cases where we have to receive documentation or packages on behalf of your company, we'll ask you for a certificate of ownership or the company's incorporation deeds. It is important to check the specific regulations or the shipping service you use, as well as the customs laws of the country of origin and destination, to ensure your package complies with all the necessary restrictions and requirements before shipping.
To make your first shipment to one of our warehouses, if you already have a membership with us, you simply need to specify the address of the warehouse you want when sending your shipment on any platform.
In addition, it is essential to let us know that your package is on its way. To do this, you must create this package within our system at MDE. It's crucial to complete all the necessary information, which includes a tracking number, the purchase invoice, the package's dimensions and weight while in transit, as well as a detailed description of its contents. This information will ensure efficient receiving and handling of your shipment at our warehouse.
You can use our services with peace of mind and security; no further action is required on your part. We'll contact you as soon as the package arrives at the warehouse, we proceed with check-in and send photos.
No. At MDE we are committed to not disclosing your personal data without your express agreement. This means you won't share your data with third parties without your consent. You can rest assured that you won't receive third-party communications or commercial offers if you don't want them. Your privacy and security are our priorities, and we work diligently to protect your personal data.
If you have any other questions or concerns related to the privacy and security of your data, don't hesitate to contact us. We're here to give you peace of mind and transparency in all our services.
No. Unlike other operators, MDE does not require Form 1583 as a mandatory requirement to activate your address in Delaware. This means you can sign up faster, with no notary costs or unnecessary administrative barriers.
Many logistics operators in the U.S. are registered as CMRA and, by postal regulation, must collect this form to offer a mailing address. While this can add an extra layer of validation, it also slows down the process and forces the customer to pay for a notarization that, in many cases, is not necessary for the practical uses they're looking for.
Yes. If you want to create additional legal backup or need a public certificate associating your name with a U.S. address, you can choose to complete and notarize Form 1583. This service is completely optional at MDE, but it can be useful if you're opening a bank account, setting up an LLC or going through a document verification process.
You can use online platforms such as Notarize.com to notarize your Form 1583 from anywhere in the world. You only need a valid ID (passport, consular ID card, etc.), an internet connection and a credit card to pay for the service (USD 25 per notarization).
To notify us about the arrival of a package at one of our warehouses, log in to the MDE app with your username and "create a package". The procedure is extremely simple and will only require essential information about your shipment to identify it once it arrives at the warehouse. It's crucial to follow this process before making any shipment, as the warehouses could reject delivery of the package if this protocol hasn't been completed.
This protocol keeps our network informed about the traffic of expected packages, ensuring maximum security for both your shipment and other customers' packages.
We'll make every possible effort to identify the package within our system. It won't be strictly necessary to provide all the required information when creating the package, but the minimum essential information for identification is needed. During check-in at the warehouse, the package's measurements and weight will be verified and updated in our system.
We ask that, even if you don't have all the necessary data, you add to the package description any information you consider helpful for its correct identification.
We're happy to receive any package (envelopes, boxes or pallets) at our storage center. However, if your package's total size is larger than 210 cm (adding height, width and length), we suggest you contact us in advance to make sure we can receive it without access problems. Your satisfaction and the safety of your shipments are our priority, and we want to ensure the whole process is as smooth as possible.
You can make as many shipments as you need. Each membership includes a maximum number of packages per month. If you exceed this amount, you'll be charged an additional fee only for the extra packages. Also, if in any month you don't use all the packages allowed by your membership, don't worry, as they roll over so you can use them in the future as long as you keep your membership active. We're here to give you flexibility and convenience in your shipments.
The main restrictions on international package shipments by air are related to the safety and regulation of the goods that can be carried on board aircraft. Some of the most common restrictions include:
It's important to check the specific regulations of the airline or shipping service you use, as well as the customs laws of the country of origin and destination, to make sure your package complies with all the necessary restrictions and requirements before shipping.
Of course. Our top priority is to ensure that your package matches your purchase, is in perfect condition and has no defects or damage. In addition, it's essential for us to guarantee the overall security of the shipment. All of this is carried out with the authorization you grant us when accepting our terms and conditions. We want to provide you with a reliable and secure service at every step of the process.
It's essential to understand that our service is divided into 3 stages:
You can trust that your package will be monitored and insured at every stage of the process. It's safe, easy and fast.
In the case of large packages or those with multiple contents, it's common for them to be split into different boxes. Each box within a package is considered a parcel by us. For example, if your package contains 20 books and the supplier sends 2 boxes of 10 books each, you must register a package with 2 parcels.
We accept packages with more than one parcel as long as they belong to the same shipment and come from the same supplier.
Yes. Once a package arrives at our warehouse, we carry out the check-in process. We verify the dimensions, the weight and take photos of the contents so you can confirm it. If you need to return your package to its origin, we can do so without any problem. Depending on the membership you've signed up for, this service may be free or have a minimal associated charge.
Yes, we reserve the right to reject a package if we find that it violates any of our policies or if the warehouse cannot identify its ownership. In that case, the carrier that brought it to the warehouse will take it back. Any charge associated with rejecting a package for these reasons must be borne by the customer, with no possibility of claiming a refund. It's important to note that our customers, for the most part, understand how our service works and our rejection rate is practically nil.
No, the addresses we offer are for the exclusive use of the customer who has signed up for them, and all packages arriving at the warehouse must be registered in their name. There is an important nuance: some memberships allow you to receive packages in a company's name, as long as it is properly specified in the customer's profile. However, any package that arrives at the warehouse whose ownership cannot be verified will be rejected.
Yes. Once a package arrives at our warehouse, we carry out the check-in process. We verify the dimensions, the weight and take photos of the contents so you can confirm it. If you need it to be securely destroyed and for us to recycle the goods, we can do so without any problem. Depending on the membership you've signed up for, this service may be free or have a minimal associated charge.
During the journey, your package will go through different statuses that give you information about the current stage of the process. In the unlikely event that any problem arises, we'll move your package to a "Conflict" status. This lets us identify that the package requires special attention, with the sole aim of resolving any issue that may have arisen.
It's uncommon for a package to remain in this status. However, on some occasions, such as when customs temporarily holds a package, we apply this mark until the situation is resolved.
In our warehouse network, all packages are wrapped in film automatically or by default. The film is used as an additional protection measure to ensure the integrity of packages during storage and shipping. We also add "Fragile" labels when the contents require it.
If you have specific preferences about the film wrapping for your package, we recommend contacting our customer service team so your request is taken into account when handling your shipment.
No, all packages sent from any of the warehouses in the MDE network must be managed through the shipping quote tool available in your dashboard. Under no circumstances do we accept the customer arranging the pickup of their packages from our warehouses independently. Managing it through our system guarantees an efficient and secure process for all parties involved.
Depending on the membership you choose at MDE, you can have between 1 and 999 shipping addresses. These addresses are easily set up from your customer profile and let you enter a name, ID number, phone, email and destination address for each one.
This way, you can have the ability to send packages to multiple recipients linked to your account. Keep in mind that packages arriving at our warehouses must be in your name in order to link them to your account, even if they are later sent to third parties.
Within your dashboard, in the 'My Profile' section, you'll find a button that lets you make changes to your subscription at any time.
Within your dashboard, in the 'My Profile' section, you'll find a button that lets you cancel your subscription at any time. The cancellation will take effect from the moment you request and confirm it. We recommend that if you have a package on its way, you wait until it reaches its final destination before confirming the cancellation.
You can use our warehouses' mailing address for a wide variety of purposes, as our service is designed to adapt to your specific needs. The versatility of our warehouse network lets you customize and combine addresses and services according to your individual requirements.
We understand that everyone has specific needs, which is why our service is unbundled, allowing you to build a tailored solution. You can use our addresses to manage mail, receive packages, store products or any other purpose you have in mind.
Here we summarize the most common uses our customers make in each country, demonstrating the breadth and power of our service offering.
We're always here to adapt to your individual needs and help you achieve your goals as efficiently as possible.
If you have a specific question or need additional assistance, don't hesitate to contact our support team. We're committed to giving you the best possible experience with our customizable services.
Of course, we're here to help. Our "Buy for me" service is designed precisely for these situations. If you have difficulties with your payment card or any other problem, we can take care of making the purchase on your behalf. We just need the specific details of what you want to buy, and we'll handle the purchasing process in a safe and reliable way. If you'd like more information or you're ready to use this service, don't hesitate to contact us. We're here to make the buying process easier for you at all times.
For every order or shipment you send to one of our warehouses, it's important that you "create the package" in your customer dashboard with all the relevant information about your package. This way, we can track it properly and ensure the correct handling of your shipment. Your cooperation in providing the necessary details will be essential to give you an efficient and reliable service. If the warehouse receives a package that you haven't previously created in the system, we'll proceed to enter it manually with a small surcharge that you'll find within the package. Thank you for your attention and trust in MDE!
We'll give you access to a renowned international bank that has a multi-currency account, letting you have more than 5 free accounts in countries such as Belgium, the United States, the United Kingdom, Australia and New Zealand. In addition, by clicking and registering with this exclusive link, you can get a free international physical Visa debit card, so you can access your money anywhere in the world. And best of all, the account is completely free and fee-free!
Of course! Our European registration address is perfectly suitable for registering your business in Europe. We provide a convenient and reliable solution to establish your presence in the region. If you have more questions about how to take advantage of our address for your business, don't hesitate to ask us. We're here to help you every step of the way.
Discover our exciting referral program and start earning money by recommending MDE's services! In your dashboard, you'll find a unique link so your referrals can create their accounts directly from there. Once they use our services, you'll receive a commission as a thank-you for your recommendation. If you'd like more information, don't hesitate to visit our "Referral Program" section. Take advantage of this opportunity to share the benefits of MDE and earn rewards for every person who joins our community!
We store and manage your products on your behalf, ready to be sent to Amazon's fulfillment centers. This expands your reach to Amazon customers. We have special plans for companies that need this service. To learn more, you can contact Customer Support. We also handle returns of your products.
Thanks to MDE, a domestic company can make international shipments without incurring extra costs. By simply referring its customers to MDE, we can take care of receiving, storing and forwarding the package to its customers, no matter where in the world they are. Our services cover business and residential addresses, returns management, multi-warehouse consolidation, repackaging and mystery shopper services. They're designed to help companies expand globally and improve their operational efficiency. If you'd like additional details about a particular service, don't hesitate to contact us. We're here to facilitate your international operations and grow your business.
Yes! For memberships taken out by companies, we offer the option to customize the sender's name on packages sent from our warehouse to their final destination, at no extra cost. This way, the recipient will perceive that the package was actually sent by your company. For more details or to request this customization, don't hesitate to contact our support team. We're here to adapt to your needs and give you the best possible service.
Yes, at MDE we offer the service of receiving your package at our warehouse, taking photos or scans of the contents and then proceeding to destroy it if you so request. This service is ideal if you need to verify the contents of the package without needing to send it to an address.
Yes, we have the ability to manage and contract a new prepaid SIM line in Spain on your behalf. This way, you'll have a Spanish number with real ownership linked to the warehouse address you choose. This will let you use the phone line, receive SMS and use WhatsApp from anywhere in the world.
To access this service, simply contact us and we'll take care of the whole process for you. Once completed, you'll have access to your new line to manage it independently.
Yes, you can use your address in Europe to receive occasional mail or packages from third parties, even if you didn't know you would receive them. In these cases, if we receive mail or a package at one of our warehouses that hasn't been previously created in the system by the customer, our Commercial Department will proceed to create it manually. This involves a small additional surcharge.
To avoid this surcharge, we recommend that you always create the packages in the system before they arrive at the warehouse. This way, we can process them without additional charges and ensure more efficient handling of your shipments.
Yes, our address in Delaware is an excellent option for establishing the business address of your LLC in the U.S., especially if your company is registered in this state.
With our address, you can receive official mail, business documents and packages without needing to hire an additional virtual office. In addition, Delaware is a state with no sales tax, so all the purchases you make in your company's name will be exempt from VAT in the U.S.
✅ Valid business address to register your LLC in Delaware.
✅ Receipt of documents and packages with immediate notification.
✅ Cost savings, as you don't need to pay for an additional address.
✅ Access to all our international warehouses with a single subscription.
If you don't have your LLC yet, this is an ideal option to register your company in the U.S. with tax and operational advantages.
Yes, at MDE we offer logistics solutions for sending pallets by both road and air.
✅ By road: Ideal for shipments within the EU and to neighboring countries such as Switzerland or the United Kingdom.
✅ By air: Perfect for urgent shipments to destinations outside Europe.
✅ Shipment consolidation: We can group goods from different warehouses to reduce logistics costs.
If you need to send bulky goods or pallets anywhere in the world, we can advise you on the best option for your case.
Yes, we ship goods to Russia by road transiting through Germany.
✅ Reliable and safe road shipments via Germany.
✅ Ability to consolidate shipments from different warehouses to optimize costs.
✅ Customs advice to avoid import problems.
If you need to send goods to Russia, contact us and we'll help you arrange the best option for your shipment.
Yes, at MDE we offer logistics solutions for both the movement of commercial goods within Europe and the export and import to or from countries outside the European Union.
In these cases, proper documentation and the involvement of a customs agent are required, who will manage the export or import procedures in accordance with current regulations.
✅ Proper documentation: Commercial invoices, certificates of origin, customs declarations and any other requirement depending on the country.
✅ Professional customs management: We make sure your goods comply with all regulations and can move without problems.
✅ Network of customs agents: We work with international trade specialists to handle procedures efficiently.
✅ Flexible transport options: By road, air or sea, depending on the volume and urgency of the goods.
If you need to transport commercial goods within the EU or carry out exports/imports, MDE can help you manage all the logistics and customs procedures so your shipment is safe, fast and hassle-free. Contact us and we'll advise you on the best solution for your business.
We receive your packages on your behalf, take photos of the contents and share them with you so you can validate the contents. Then, we store the package for as long as you need and hand it over to the carrier you trust so you receive it anywhere in the world. This service lets you have complete control of your shipments and the flexibility to choose when and how to receive your packages. Remember that there are several add-on services you can request, such as in-person pickup or delivery, consolidation, repackaging and many more.
Yes, we provide solutions to facilitate your financial transactions. Contact us for more details about these options.
We provide a secure and efficiently managed space for storing goods before their distribution, including inventory management and logistics. By creating a package in your dashboard, you'll be aware of absolutely everything that happens with your goods at all times. In addition, you can request add-on services in a personalized way to meet your specific needs regarding the storage and shipping of your products.
"Buy for me" lets you purchase products from online stores through our platform. We manage the entire buying process and notify you when we receive your package. To do this, you must create a package requesting the service and provide us the link where we should buy on your behalf. Once we validate that the purchase is possible and delivery can be made to one of our warehouses, we'll request the purchase amount along with the handling fees in advance. We'll let you know when the purchase has been made and the package is on its way to our warehouse. Finally, once the package arrives, check-in will be carried out and it will be treated like any other package.
The package Check-in and Check-out service is essential for managing and tracking your shipments efficiently. These services are mandatory for all packages and carry a charge that varies depending on the membership taken out. Below, we explain what each one involves:
To find out the prices of these services according to the membership taken out, you can check the detailed information on our website. These services ensure your packages are handled with care and precision at every stage of the process, keeping you informed at all times about the status of your shipments.
The "Handling" service refers to an additional surcharge applied for handling packages within the warehouse, according to their weight and dimensions. Packages weighing less than 2 kg have no handling surcharge. The surcharge structure is as follows:
This service ensures that packages are handled properly according to their weight and size, guaranteeing their integrity and safety during storage and handling.
The Storage service applies to all packages stored in our warehouses. Each membership includes a certain number of free storage days. From the day after the free days are exceeded, a fee is charged for each extra day of storage.
This service is essential to ensure your packages are stored securely while you wait to consolidate or send them to their final destination. The additional fee is only paid if you exceed the free days included in your membership.
For more information about the free storage days and the daily extra-storage rates, please visit our website or contact our customer service.
There are times when your packages cannot be received or delivered directly at our warehouse, and we need to travel to pick them up or deliver them on your behalf. This is an optional service you can request after creating the package in the dashboard, scheduling the pickup or delivery of packages on your behalf. We make sure your packages reach their destination, even if you're not available.
Each customer can optionally request, within a package, the service of creating a video of the package's contents. Once the package is registered with check-in status at one of our warehouses, we'll create a video of up to 30 seconds. This video will show the contents of the package and any other detail the customer may require. This additional service guarantees greater transparency, peace of mind about the items received, and the possibility of using the shared material for any other purpose.
The "Manual package creation by the Commercial Department" service is activated when we receive mail or a package at one of our warehouses that hasn't been previously created in the system by the customer. In this case, our Commercial Department team will proceed to manually create the package in the system, ensuring all details and requirements are properly addressed. This service carries a small additional surcharge.
To avoid this surcharge, we recommend that you always create your packages in the system before they arrive at the warehouse. This way, we can process them without additional charges and ensure more efficient handling of your shipments.
The "Package contents inspection" service lets you verify that your purchases or items match the delivery note, invoice or customer request in terms of quantity, size and other specific details. Our team will thoroughly review the contents of the package and make sure everything is correct according to your requirements. This optional service gives you greater peace of mind and security about your purchases.
The "Repackaging" service involves an additional surcharge for repacking a package into several packages. It's ideal for situations where you need to split the contents of a large package into up to three smaller packages to make handling easier or to meet specific shipping requirements. This surcharge does not include the cost of the new boxes used for repackaging. We offer different service levels depending on the number of packages you need to split your shipment into:
These services ensure your items are well protected and organized according to your specific shipping needs. The surcharges vary by membership and are published in the price list within the dashboard.
This service involves the import and export of goods worldwide. It's a mandatory service for all packages that require international clearance with the carrier, where you can complete the necessary documentation so your package can pass through customs correctly. Coordinating with us, we take care of the logistics, including the customs and transport processes.
The "Package Return" service lets you request the return of a package to the original sender. This service includes a fee for managing the return request, but does not cover the carrier's costs (from the warehouse to the return address), which must be borne by the customer.
When you request this service, our team will coordinate the return with the carrier and make sure the package is returned correctly to the sender. This process is ideal if you need to return a package for any reason, whether due to defective products, order errors or any other circumstance.
For more details about the costs and conditions of this service, you can check our website or contact our customer service.
The "Package Destruction" service lets users request the destruction of a stored package. This service can be used at the user's request or when the package has exceeded the storage time limit. The fee for this service includes the cost of destroying the package, and you must also pay the package check-out fee.
This service is ideal for getting rid of items you no longer need and that take up space in the warehouse. When you request destruction, our team will process and dispose of the package safely and efficiently.
For more details about the costs and conditions of this service, you can check our website or contact our customer service.
Our package consolidation and forwarding service is simple and convenient. When we receive multiple packages addressed to your address at our warehouses, we consolidate them into a single shipment, thus reducing international shipping costs. In addition, on some memberships we offer multi-warehouse consolidation. This lets you group all the packages received at different warehouses into one, to then make a single international shipment to the address you choose. This option maximizes efficiency and further reduces multiple shipping costs, giving you greater control over your shipments.
From your dashboard, you can tell us in each case what you want to do with your packages and we'll do it for you.
Multi-warehouse consolidation is an option that lets you combine several packages from different warehouses into one, thus optimizing your shipments and reducing costs. For example, if you have "package A" in warehouse 1 and "package B" in warehouse 2, you can consolidate package A inside package B to send them together to your final destination.
To carry out this consolidation, the following steps are followed: a. Package A is scheduled to leave warehouse 1 toward warehouse 2, where it is assigned a new package called package C. b. At warehouse 2, package C is checked in. c. Once packages B and C are at warehouse 2, package C is consolidated inside package B. d. Then, the customer selects the carrier and pays for the check-out of package B, which includes shipping from warehouse 2 to its final destination.
It's important to keep in mind that, since two warehouses are involved in handling these packages, the respective service for each one will be charged. However, this option offers significant savings compared to sending the packages separately to their final destination.
If you have more questions about how multi-warehouse consolidation works, don't hesitate to contact us. We're here to help you optimize your shipments and reduce costs.
Our referral program is a great way to share the benefits of MDE with your friends, family and acquaintances. Here's how it works:
At MDE, we offer a variety of memberships tailored to different needs. These memberships vary depending on the features, benefits and services they offer, allowing our customers to choose the one that best fits their individual requirements.
Our "Basic" membership is ideal for occasional users or those who send few packages per year. It offers essential services such as address management, free storage for a limited period, consolidation and access to our international shipping system. You can also enjoy the "Intermediate" and "Advanced" memberships, where the number of packages you can receive increases and the cost of add-on services is reduced.
For those who require a more advanced level of services, we have a "Premium" membership that includes extended storage, multi-warehouse consolidation, priority shipment management and other exclusive benefits.
Choosing the right membership depends on how often you send packages, the level of additional services you need and your budget. In any case, we advise taking out annual plans to benefit from up to 60% off. If you have doubts about which membership best suits your needs, our customer service team will be happy to guide you and offer personalized advice. With any of our memberships you have 14 days to try our service with a money-back guarantee.
Your membership is not just a subscription, it's an investment in exclusive benefits and services that will help you save money and time on every shipment. Thanks to your membership, we can cover fixed costs, which lets us offer highly competitive rates on additional package services and reduce the cost of international shipping, one of the areas where others usually apply their margins.
Our goal is to create a fair and equitable model, designed to serve both occasional buyers with a low-cost membership and recurring customers who require a more personalized service with cheaper rates in their daily operations.
Memberships not only provide additional services, but also work as a natural filter, ensuring our community is made up of committed customers who meet certain conditions, which raises the quality of our services, speeds up our operations and guarantees maximum security for each of your packages.
In addition, we are the only service in the world that offers access to all the addresses in our warehouse network, both current and future, for a flat monthly or annual fee.
Take advantage of our special discounts of up to 60% on annual memberships, tailored to the type of customer we want to give an exclusive service. We invite you to be part of this experience! All our memberships include a 14-day trial period with a money-back guarantee. Register now in less than 1 minute!
Yes! At MDE, we offer significant discounts for those who choose to take out an annual membership instead of the monthly one. Our discounts can reach up to 60% compared to monthly memberships. These discounts are designed to reward our customers who want to commit long-term to our services, offering exclusive benefits at very attractive rates. In addition, all our annual memberships include a 14-day trial period with a money-back guarantee, so you can experience all the benefits risk-free. Take advantage of this opportunity and join our community today!
It's possible that you won't fully take advantage of your membership's total content at certain times, even considering the possibility of canceling the service due to lack of use. However, there are specific benefits to keeping your membership active over time, one of them being the accumulation of unused packages for the next period. For example, if you have a basic monthly membership that allows sending up to 2 packages per month and in a given period you don't use our services, don't worry, as those packages roll over to the next cycle. This means that in the next period you can send up to 4 packages, following the mentioned example.
The only condition for unused packages to roll over to the next period is keeping your membership active, since if you decide to cancel, the package counter will reset to zero. In addition, by keeping the membership active, you'll avoid the €1 charge for each new membership activation. Likewise, by choosing annual memberships, you can benefit from discounts of up to 60%.
Each membership has both a monthly and annual limit of packages you can use. If you exceed that amount during a specific period, an additional charge will apply (you can check the details in the price list). This extra charge only applies to those packages outside the established limit.
If you repeatedly exceed the allowed limit over several consecutive periods, we recommend considering upgrading your membership to a higher category. These memberships offer wider package limits and also bring improvements in the prices of the additional services included in the package.
Currently, we have warehouses available in Spain, France, Italy, Germany, the United Kingdom, the Czech Republic, Turkey, the United States, Hong Kong and China. We're constantly working to expand our network and offer additional services in various countries. Stay tuned to our updates to find out the latest news!
No, under no circumstances will we hand over any package in person to the holder or to a third party, unless it's a transport company. Our warehouses are designed to provide logistics services, managing the receipt of goods from a carrier, handling them according to the customer's requirements and delivering them to another carrier to take the package to its final destination.
Generally, when sending a package to any of our warehouses, we'll ask you to fill in the following shipping details as mandatory: FULL NAME, ADDRESS and PHONE NUMBER.
FULL NAME: Full name and customer number, e.g. Roman Perez (#000002) or Midireccioneuropea (#000002), depending on the warehouse and country.
ADDRESS: A combination of street, number, floor and letter, city, postal code and country. E.g.: C/Aragón 28 4º4ª, Barcelona, 08018, Spain
PHONE NUMBER: We advise entering the warehouse's local phone number so the carrier can call if they need to make contact.
For each warehouse, we'll provide you with precise instructions on how to fill in these details, tailored to the specific requirements of each country. This information will be available as soon as you access your dashboard.
Our network warehouses have building insurance that protects your goods against any unforeseen event, as long as the purchase invoice has been attached and there is proof that the carrier left the package at the warehouse or that the warehouse has checked in the package but not checked it out.
In the event of an unforeseen incident, such as theft, flooding or damage during the handling of goods within the warehouse, the warehouse insurance will cover the value of the goods according to the current policy.
Your packages are treated like guests in a hotel within our warehouse network, where we offer storage services. All our memberships include enough free storage days so you don't have to pay for this service. However, if you need additional storage days, a minimal daily charge will apply according to the membership you've taken out.
It's important to keep in mind that your package must be withdrawn from the warehouse within a maximum of 60 days. If check-out isn't carried out within this period, the package will be canceled, resulting in the loss of its ownership. This action is irreversible and the customer won't have the right to make claims or request compensation.
When a package arrives at one of our warehouses, check-in is carried out within a maximum of 24 business hours. It's important to note that official storage time starts counting from check-in; therefore, no storage will be charged until this process is completed. If you require a faster check-in, there are memberships that guarantee priority and reduced processing times.
Once the package has been registered with check-in, the time until it leaves (check-out) will be subject solely to the customer's decisions and circumstances. This will depend on the additional services you may request, such as waiting for other packages for consolidation, for example. If the package that came in is the same one that will be withdrawn, the customer must select the carrier and pay for the corresponding services to schedule its departure. Preparing the package and scheduling the departure usually take between 24 and 48 working hours from checkout payment, and pickup happens on the carrier's next available route. Important: the delivery times shown by the quote tool and the carriers (for example, «24 hours» or «1-2 days») are transit times and count from the moment the carrier picks up the package at our warehouse, not from checkout. Once the package's departure is scheduled, the customer won't incur additional costs in case of delays the carrier may experience when withdrawing the package from our warehouse.
Our warehouses operate Monday to Friday, from 10:00 to 18:00 (European time), remaining closed on weekends and local holidays.
Yes, if you need the warehouse's local phone number to include it in the shipping details of your package to the warehouse, you can get it within your dashboard. This phone number is provided solely so the carrier can coordinate delivery with the warehouse and should not be used by the customer to communicate directly with it. Unfortunately, we've had to remove the phone from the warehouse's public details due to some cases where customers didn't respect the rule of not contacting the warehouse directly under any circumstances. For this reason, we provide this number on demand and exclusively for delivery purposes.
There are several services the warehouse can offer for your packages. In principle there are 2 mandatory ones: check-in and check-out.
During check-in, the package is reviewed and linked to your account, then its contents are verified and photos are taken. Finally, the dimensions and weight are verified and corrected within the package if necessary.
During check-out, the package is prepared to be handed to the carrier, applying the label and the customs invoice (if applicable), it's wrapped in film to ensure it isn't damaged during the journey and finally photos are taken of the package handed to the carrier.
In addition to the mandatory check-in and check-out services, there are several additional services the warehouse can offer for your packages:
These additional services are optional and may vary according to each customer's specific needs. We offer a range of options to meet various demands and ensure the comfort and security of every package we manage in our warehouses.
Multi-warehouse consolidation is a service that lets you bring together several packages from different suppliers or online stores sent to different warehouses in the network, into a single warehouse that will regroup all the packages into one consolidated shipment. Not all memberships offer this service.
This process offers significant advantages, such as reducing shipping costs by combining several packages into a single delivery, optimizing packaging for more efficient transport, and the ability to control and manage all packages together, thus simplifying the tracking and receipt of shipments. This is usually useful for international buyers who want to reduce shipping costs by receiving several items from different places in a single package.
Consolidation starts once every package you want to group has been checked in at the warehouse that will ship them.
If you use multi-warehouse consolidation, your packages first have to travel to the consolidating warehouse; that transfer depends on the carrier performing it and its transit time.
Once all the packages are at the warehouse and you complete the checkout, preparing the consolidated shipment (grouping, repacking and scheduling the departure) usually takes between 24 and 48 working hours. From the moment the carrier picks it up, the transit times of the shipping method you chose apply.
Consolidation adds this small preparation time, but cuts the shipping cost by up to 70 %.
Yes, you can use the address of MDE's warehouse in Delaware as the business address for your LLC in the United States, as long as the company is registered in the state of Delaware.
This is ideal for non-U.S. residents who want to form an LLC without needing to have their own physical address in the country. Our address lets you receive official mail and any relevant document for your company, ensuring you're always informed and can manage your business from anywhere in the world.
✅ Valid business address: Use our address to register your company and operate legally in the U.S.
✅ Cost savings: You don't need to hire an additional virtual office, as our subscription includes this service.
✅ Receipt of business documents: Receive notifications, official documents and packages at your business address.
✅ Access to the complete warehouse network: Not only will you have a U.S. address, but you'll also be able to use our warehouses in Europe.
✅ Sales tax exemption: As Delaware is a tax-free state, all the purchases you make with your company will be exempt from VAT in the U.S.
If you're looking for a simple and economical way to register your LLC in the U.S., our address in Delaware is a reliable and accessible solution. Start today and take advantage of all the benefits of operating in one of the most favorable states for international business.
Currently, our shipping quote tool is available to the general public by clicking here. Shipping rates, as you probably know, are dynamic and subject to variations depending on factors such as origin, destination, weight, dimensions, insurance and carrier. Through our platform, we offer a wide range of transport options and give you the possibility to get quotes directly from your dashboard. Additionally, you can benefit from up to 15% off carrier rates by taking out higher memberships.
To reduce international shipping costs, we offer discounts of up to 15% on the carrier's rates, depending on the membership you choose. You can check the available discounts on our pricing page. In addition, we encourage you to explore our membership options, where you'll find a membership buyer that will help you select the most beneficial option for your shipping needs.
At MDE we offer two main types of transport: road and air.
For road shipments, we work with renowned companies that offer road transport services, with estimated delivery times of 3 to 7 business days, depending on the location and final destination of the package. The transport companies we work with include DHL, UPS and FedEx, among others well known in the sector.
As for air shipments, we work with carriers specialized in air freight. These usually have faster delivery times, with estimates ranging from 2 to 5 business days for delivery. Examples of air transport companies we work with include DHL Express, FedEx International Priority and UPS Worldwide Express, among other industry leaders.
In addition, all our shipments include basic insurance that covers packages during the transport process. This insurance provides standard coverage under European law against loss, damage or misplacement. We also offer the option to take out additional "Premium" insurance that extends the coverage, offering more complete and detailed protection for your shipments, covering a wider range of situations and with a higher insured value.
You'll have the option to choose your preferred carrier for each of your packages from your dashboard.
Yes, at MDE we offer shipping services to the Balearic Islands, the Canary Islands, Ceuta and Melilla. We understand the importance of covering all areas, which is why our shipping services reach these regions efficiently and reliably.
To guarantee delivery to these locations, we work with specialized logistics partners that allow us to offer safe and efficient shipping services to the Balearic Islands, the Canary Islands, Ceuta and Melilla.
Important: the times in this section are carrier transit times and count from pickup at our warehouse, not from checkout. Warehouse preparation and departure scheduling usually take between 24 and 48 working hours (see «How long does the warehouse take to process my package?» in the Warehouses section).
At MDE we offer two shipping methods to ensure the best option according to your need and destination:
Road shipping: We use standard road transport for shipments. The transport rate is calculated according to the actual or volumetric weight, using the greater of the two. The estimated delivery time ranges between 2 and 6 business days, varying according to the destination. For express shipping services, contact us directly for more information.
Air shipping: We provide two types of air transport, standard and express, based on the actual or volumetric weight, using the greater of the two values.
It's important to note that MDE assumes no responsibility for possible delivery delays once the carrier is performing its service. Nonetheless, we are committed to assisting our customers at all times to ensure each package reaches its destination. We're available to provide support and resolve any issue that may arise during the shipping process.
Remember that these times are estimates and may vary depending on various logistics factors and the final destination of the shipment.
At the time of delivery, it's crucial to examine the package and its contents in the presence of the carrier. Don't forget to thoroughly check the exterior and interior condition of the package before signing the delivery note. If you detect any incident such as breakage, tears, moisture, deformations, deep scratches or other obvious damage, it's essential to note it on the delivery note that is signed and handed to the carrier.
After detecting any anomaly, we recommend contacting our customer service within a maximum of 24 hours to inform us of what happened. It's important that you keep the package, its original packaging, and take photographs of the package's condition both closed and open, as well as of the damaged products and the interior protection of the goods.
In case of non-visible damage, we suggest noting on the delivery note that it is 'pending review for hidden damage'.
The deadlines for making claims for damage to the goods may vary depending on the carrier, generally ranging from 48 hours to 7 calendar days from receipt of the goods, unless the damage is obvious at the time of delivery, in which case the claim must be made immediately.
Remember that once these deadlines have passed, the transport company and/or insurer may not accept claims about the condition of the transported goods.
If you need more information about this process or the deadlines for making claims, don't hesitate to contact us. You can find all the detailed information in our service Terms and Conditions.
We ship to all countries in the world as long as there's a carrier available connecting our warehouse with the customer's address. If our shipping quote tool doesn't provide a quote for a specific destination, we can make a manual quote on demand. We are committed to providing flexible solutions and adapting to your international shipping needs. For more information or to request a manual quote, don't hesitate to contact our support team. We're here to help you.
A shipment with stopovers means your package passes through one or more transfer points before reaching its final destination, stopping at different warehouses or distribution centers along the way.
The advantages of shipments with stopovers include:
Although they may take a little longer compared to direct shipments, shipments with stopovers help save costs and ensure efficient distribution. At MDE, we offer shipping options with stopovers for greater efficiency and savings. You can use our shipping quote tool and play with the filters to see the different options for direct shipments or those with stopovers. If you have questions, contact us.
Yes, all goods sent through our services have basic insurance provided by the carriers, as stipulated by European law. This basic insurance covers a predetermined amount per kilogram transported in the case of air shipments. In addition, we offer the option to take out optional premium insurance, which represents a small percentage of the declared value of the contents. This premium insurance provides greater coverage and peace of mind in case of loss, damage or any other mishap during the transport of your goods to their final destination. If you'd like more information about our insurance options and how to take them out, don't hesitate to contact us. We're here to make sure your shipments are protected at all times.
If you've sent a package from a country other than the location of our warehouse, and it passes through customs, a customs clearance payment may be required for its release. This situation usually occurs, especially with packages coming from countries outside the European Union.
To manage this service, you must indicate the need for this process when creating the package. Once we receive notification from the carrier that will make the shipment from customs to our warehouse, we'll send you a copy of the notification with a request for advance payment to release the package.
The service of paying customs clearance in advance has a minimum cost of €5 or a certain percentage of the value of the goods, which varies according to the membership taken out (see the "Buy for me" service). Once the package arrives at our warehouse, it will be checked in and treated like any other conventional package in our usual management.
We're sorry for the situation if customs temporarily holds the goods on entry to the final destination country. In some cases, this hold may be due to the need to settle a local tax to release the package and allow it into the country.
When this situation arises, the carrier or customs usually contacts the final customer directly, using the information provided when scheduling the package's departure from our warehouse. In addition, the carrier notifies MDE of the incident, which leads us to mark the package as "Conflict" until it's resolved and the package reaches its final destination.
It's important to keep in mind that it's the customer's responsibility to know the local taxes associated with their goods that customs may charge when entering their country. Likewise, any associated cost must be paid by the customer, as we cannot be responsible for or grant any compensation for these charges.
If you need assistance during this process, we'll be happy to provide our support and guidance to resolve the situation in the best possible way.
For all packages that require international shipping outside the European Union, it's essential to complete the necessary documentation to pass through the customs of the destination country. You'll be able to complete the customs proforma yourself with a very intuitive and customizable interface. By default, a service called "Clearance with international withdrawal" will be added exclusively to the package leaving the warehouse. This service will include the technical check of the customs invoice against the information declared within the package. This way, you can rest assured, as the entire process will be completed without problems and in accordance with current legal regulations.
You'll be able to complete the customs proforma yourself, indicating the items your package contains and their value. You'll also be able to choose whether the recipient is an individual or a company. The process is easy, fast and secure. Once you've completed the proforma, our team will carry out a technical check of the document to make sure everything is in order before handing it to the carrier. This way, you'll have the peace of mind that the package will meet customs requirements without problems.
If customs rejects the entry of a package into a country, there may be several reasons leading to this situation. Some of these reasons may include:
When customs rejects it, the package may be returned to the sender or held at customs until the relevant issues are resolved. In these situations, it's crucial to be in contact with MDE to manage any customs problem and try to resolve the situation as quickly and efficiently as possible.
Faced with this situation, if customs rejects the entry of a package into a country, the customer will have several options. They can choose to abandon the package, which will result in the loss of the goods and the services paid for so far. Another alternative is to return the package to the origin warehouse to send it by another carrier, to another destination or to take any relevant action. However, in this case, a series of costs will apply, including a customs penalty, the return transport from customs to the warehouse, the additional services the warehouse must provide to the package and, finally, the costs of the new transport to the new destination.
To avoid customs rejections, it's crucial to know the possible restrictions of the destination country's customs and the local taxes associated with the package's entry into that country. In all cases, the customer will be responsible for the costs and won't have the right to claims or compensation.
A customs duty is a tax applied to goods imported into a country. It's calculated based on the value of the goods, their tariff classification and the country of origin. Its purpose is to protect local industry and generate revenue for the government.
In most cases, the final recipient is responsible for paying the import duties when the package arrives in the destination country. However, there are shipments with prepaid taxes (Delivered Duty Paid - DDP), where the sender assumes these costs before shipping.
Duties must be paid when the package arrives at the destination country's customs. The process is generally as follows:
In some cases, couriers advance the payment and then charge the recipient at the time of delivery.
Duties are determined based on:
There are several strategies to optimize costs:
No. MDE does not own the goods and does not assume the payment of duties. Its function is to receive packages in Europe, America or Asia and forward them to the final destination. The payment of duties depends on the recipient or a prior agreement with the sender.
By default we use the DAP (Delivered At Place) Incoterm, which means that the recipient is responsible for paying the duties and taxes at customs. If you prefer, you can opt for DDP (Delivered Duty Paid), where MDE manages the entire customs process and you receive the package with no paperwork.
With DDP, MDE prepares and prepays the taxes and duties, using carriers that handle customs clearance in your country. This way, you receive the package directly at your home with no paperwork or additional payments.
It depends on the country. In many destinations such as Mexico, Chile, Colombia or the United States, DDP shipments can be managed. Check with our team before shipping and we'll let you know if this method is available and under what conditions.
Yes, duty rates can change due to government policies, trade agreements or changes in product classification. It's important to stay informed about updates to the duties applicable to your shipments.
A customs warehouse is a facility authorized by the customs administration where imported goods can be stored without duties or taxes being applied until they are cleared for consumption or re-exported. Its main function is to give importers and exporters flexibility in managing goods, facilitating international trade and optimizing tax costs.
There are different types of customs warehouses depending on their function and each country's regulations. The most common are:
The VAT Warehouse (Depósito Distinto del Aduanero, DDA) is a tax regime used in the European Union that lets you store imported goods without paying VAT until they are sold within the EU territory or sent to another country.
How it works:
This is especially useful for companies handling goods in transit, avoiding unnecessary tax payments in the country where they are temporarily stored.
Customs double taxation occurs when a package pays duties and taxes in an intermediate country before being re-exported to its final destination, where it's taxed again. With a DDA, goods can transit through the EU without paying taxes at each step.
Practical example:
This optimizes costs and simplifies international logistics.
DDAs are especially useful for:
Yes, it's possible to combine a DDA with other schemes such as:
No, DDAs are designed for companies and logistics operators that handle goods for commercial purposes. However, an international buyer can benefit indirectly by using a forwarder that operates with a DDA, optimizing their import costs.
Logistics operators that want to use a DDA must:
Companies such as MDE can work with DDA warehouses to help customers optimize costs on their international shipments.
The monthly cost of using MDE will depend on the membership you choose. We offer different options and rates to adapt to each customer's needs. We recommend that you visit our website or contact our customer service team for detailed information about the available plans and corresponding prices. We'll be happy to help you find the best option that fits your needs and budget. We hope to earn your trust and provide you with excellent service!
To secure your transactions, we use Stripe as our secure payment gateway. We accept payments with Visa, MasterCard, American Express and other reliable options. We want to guarantee a safe and protected payment environment at all times. Please note that under no circumstances do we accept cash payments. Your peace of mind is our priority.
It's difficult to know the total cost of our services as it will depend on several factors, such as the number of packages you send, their size, weight, country of origin, country of destination and carrier.
To simplify, you'll typically pay for your membership (monthly or annual), then the service of check-in + storage + handling + clearance + check-out from €5.00 per package and finally the costs of the carrier you select for the international shipment. Additionally, you can request other services such as buy for me or package consolidation. You can also add international transport insurance if you wish. Finally, if there's any tax expense at your country's customs, it will be at your expense.
At MDE, we offer a 14-day trial period so you can evaluate our services with no commitment. If for any reason you're not satisfied with our platform during this period, you can request a refund and we'll reimburse 100% of your initial payment, no questions asked and no complications, to the same card you used to make your purchase. We want to make sure you're completely satisfied with our platform before committing long-term.
MDE is a global intermediation platform based in the United States. As part of our operation, we issue invoices to all our customers for the services provided, complying with the corresponding tax regulations. It should be noted that Value Added Tax (VAT) is included in our invoices in accordance with the applicable laws.
The Wallet is a virtual balance within MDE that lets you quickly and easily pay for shipping and Buy for me services. It cannot be used to take out or renew the subscription, as a validated payment method is required for that.
The balance does not expire while your subscription is active. If you cancel your subscription and still have a balance available, it will be kept for 12 months. If you reactivate your account within that time, you'll be able to use it; after that time, the balance will be permanently lost.
No. The Wallet balance is non-refundable under any circumstances, even if you decide to cancel your account or if there is an unused balance.
We deliver anywhere in the world
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