Send Packages to Indonesia

Proper packaging

1. Packaging Materials: We use strong boxes and cushioning materials such as air bubbles, kraft paper or packing peanuts.
2. Sealing: All boxes are protected with film and sealed with strong adhesive tape and stickers.
3. Reusable boxes: We try to reuse boxes whenever we can to reduce our pollution footprint as much as possible.
4. Repackaging: If you need to change the packaging of your goods, we are here to help you.

We take care of your merchandise as if they were ours!

Shipping costs, times and options

• Carriers: We work only with trusted carriers with guarantees, such as DHL, UPS, TNT, Fedex and other locations in each country where we operate.
• Shipping addresses: You can send to the carrier's home or collection point.
• Shipping Costs: Find out about shipping rates depending on the weight, size of the package and the chosen service. You can calculate shipping costs using the transportation quote.
• Estimated Deadlines:
  • Delivery times vary depending on the carrier and the service selected.
  • On average, shipments from Europe to Indonesia take between 5 to 10 days
• Shipping Options:
  • Standard delivery: Economical but with longer delivery times.
  • Delivery with stopover: Combination of couriers with stopover at a warehouse in the network so that you save as much as possible, with longer delivery times.
  • Express delivery: More expensive but guarantees longer deliveries fast.
• Shipping Insurance:
  • Basic insurance included. In case of incidents, €6.67/kg domestic and €10/kg international will be covered.
  • Optional premium insurance with full coverage based on the declared value of the package.

All shipments have a tracking number included!

Restrictions and Regulations

• Prohibited Items:
  There are certain items that cannot be shipped to Indonesia under any circumstances. These include:
  • Hazardous Materials: Explosives, flammables, poisons, pressurized gases, uncertified batteries and dangerous or toxic chemicals.
  • Illegal Drugs and Controlled Substances: Includes narcotics, marijuana, cannabis derivatives, psychotropics, and medications without a prescription or authorization from the Badan Pengawas Obat dan Makanan (BPOM)— the National Food and Drug Control Agency.
  • Arms and Ammunition: Including replicas, military knives, firearm parts, air pistols and personal defense devices not authorized by the Kementerian Pertahanan (Ministry of Defense)..
  • Material Pornographic: Any content considered obscene or pornographic is strictly prohibited under Indonesian law (Law No. 44/2008 on Pornography).
  • Protected Fauna and Flora: Live animals, plants, seeds and endangered species without the permissions of the Kementerian Lingkungan Hidup dan Kehutanan (Ministry of Environment and Forestry) and/or CITES. BPOM.
  • Food and Beverages: Are subject to sanitary inspection and phytosanitary control by the Kementerian Pertanian (Ministry of Agriculture). Animal, dairy and meat products have stricter restrictions.
  • Cosmetics and Hygiene Products: Must comply with BPOM regulations on health registration, labeling and content.
  • Cultural Materials: Antique books, works of art, historical or archaeological documents require authorization from the Direktorat Jenderal Bea dan Cukai (General Directorate of Customs and Excise) and the Kementerian Pendidikan dan Kebudayaan (Ministry of Education and Culture).

  Declaration of Contents and Value

  • Precise Description: The sender must detail the items in the package, including quantities, brand, model and type of product.
  • Declared Value: The actual value of the merchandise must be declared. Declaring a lower value may result in fines, withholding or confiscation by the Direktorat Jenderal Bea dan Cukai, while declaring a higher value may increase taxes or duties. You decide the declared value of your goods.

Have no fear, our team of experts is here to assist you at all times.

Customs procedures

• Package Review: All packages entering Indonesia are reviewed by the Direktorat Jenderal Bea dan Cukai (General Directorate of Customs and Excise), the authority in charge of ensuring compliance with national import, security, health and inspection laws. This body is under the Kementerian Keuangan (Indonesian Ministry of Finance) and applies rigorous controls on imported goods.

  Tariffs and Taxes: Parcels with a declared value of less than US$3 are exempt from import duties and VAT, according to the simplified import regime in force in Indonesia.
  For shipments with a value greater than US$3, The following taxes apply:

  • Import duties: between 7.5% and 15%, depending on the type of product and tariff category.
  • VAT (PPN): of 11% on the total value of the product, including transportation and insurance.
  • Tax on income (PPh): 10% if the recipient has a tax identification number (NPWP) and 20% if he does not have it.

  The tariff values are calculated based on the HS Code (Harmonized System) system, managed by Bea Cukai.

  Packages from the European Union and others Countries:
  Indonesia is not part of the European Union, and its imports are subject to full customs controls.
  Packages coming from countries outside of ASEAN (such as Spain, Germany, France or the USA) are subject to the taxes and inspections mentioned.
  Ships from countries within ASEAN (Malaysia, Thailand, Philippines, Singapore, Vietnam, etc.) can benefit from tariff reductions or partial exemptions under the ASEAN Free Trade Agreement (AFTA), as long as they comply with preferential origin rules.
  Indonesia does not apply DR-CAFTA; is governed by its bilateral and regional treaties (ASEAN, RCEP, Japan-Indonesia EPA, among others).

  Payment of Tariffs: The recipient in Indonesia is responsible for paying taxes and import duties before the release of the package. Payment can be made directly through the international courier (DHL, UPS, FedEx, JNE Express, Pos Indonesia) or through the official Bea Cukai online platform (www.beacukai.go.id).

  Documentation Additional:
  Some products require special permits or certifications:

  • Food and beverages: Health certificates issued or validated by the Kementerian Pertanian (Ministry of Agriculture) and the Badan Pengawas Obat dan Makanan (BPOM).
  • Medicines and cosmetics: Health registration or authorization from the BPOM.
  • Electronic devices and telecommunications: Certification of conformity from the Kementerian Komunikasi dan Informatika (KOMINFO).
  • Fauna and flora: Permits from the Kementerian Lingkungan Hidup dan Kehutanan and/or CITES.

  Release Procedures: Once the fees are paid and the required documentation is presented, Bea Cukai releases the package and delivers it to the corresponding courier (Pos Indonesia or the designated international company). If the documentation does not meet the requirements or there are doubts about the declared value, the package may be retained for physical inspection.

  Package Tracking: You can track your shipment at all times using the tracking number provided by the international courier or through the Pos Indonesia and Bea Cukai system (on the official tracking portal). You can also do so from your control panel in My European Address once the package has entered the Indonesian customs system.

  Possible Delays: Packages may experience delays if they require physical inspection, document verification or contain restricted items. Delays are more frequent during national holidays (such as Ramadan or Chinese New Year) or in periods of high logistical burden.

We help complete all your customs documentation to avoid possible inconveniences!

Customer Service

1. 24/7 Support:
   • Our customer service team is available to assist you at any time.
   • We offer support in Spanish and English.
2. Tracking and Updates:
   • We provide online tools to track your package in real time.
   • Email or SMS notifications about the status of your shipment.

Our priority is that you feel safe and accompanied at all times!