Send Packages to Canada

Proper packaging

1. Packaging Materials: We use strong boxes and cushioning materials such as air bubbles, kraft paper or packing peanuts.
2. Sealing: All boxes are protected with film and sealed with strong adhesive tape and stickers.
3. Reusable boxes: We try to reuse boxes whenever we can to reduce our pollution footprint as much as possible.
4. Repackaging: If you need to change the packaging of your goods, we are here to help you.

We take care of your merchandise as if they were our own!

Costs, times and shipping options

• Carriers: We only work with trusted and guaranteed carriers, such as DHL, UPS, TNT, Fedex and other locations in each country where we operate.
• Shipping addresses: You can send to the carrier's home or collection point.
• Shipping Costs: Find out about shipping rates depending on the weight, size of the package and the chosen service. You can calculate the shipping costs using the transportation quote.
• Estimated Deadlines:
  • Delivery times vary depending on the carrier and the service selected.
  • On average, shipments from Europe to Canada take between 5 to 10 business days.
• Shipping Options:
  • Standard delivery: Economical but with longer delivery times.
  • Delivery with stopover: Combination of couriers with stopover at a warehouse in the network so that you save as much as possible, with longer delivery times.
  • Express delivery: More expensive but guarantees faster deliveries.
• Shipping Insurance:
  • Basic insurance included. In case of incidents, €6.67/kg domestic and €10/kg international will be covered.
  • Optional premium insurance with full coverage starting from the declared value of the package.

All shipments have a tracking number included!

Restrictions and Regulations

• Prohibited Items: There are certain items that cannot be shipped to Canada under any circumstances. These include:

• • Hazardous Materials: Explosives, flammables, poisons, dangerous chemicals.
  • Illegal Drugs and Controlled Substances: This includes narcotics and certain over-the-counter medications.
  • Weapons and Ammunition: Including replicas and parts of firearms.
  • Pornographic Material: Any content considered obscene or pornographic.
  • Protected Fauna and Flora: Species in danger of extinction, live animals without the corresponding permits.

• Restricted Items: These items can be shipped to Canada, but require special permits or must comply with certain regulations:

• • Medicines: Some medications require a doctor's prescription or an import permit.
  • Food and Beverages: May require health permits, and certain fresh foods are subject to restrictions.
  • Cosmetics and Hygiene Products: Require compliance with health regulations.
  • Cultural Materials: Historical artifacts, works of art, old books may require special permits.

• Declaration of Content and Value
  • Accurate Description: The shipper must provide a detailed description of the items in the package, including quantities and types.
  • Declared Value: It is important to declare the actual value of the items. Underestimating the value can result in fines and delays, while overestimating can increase duties and taxes. You yourself will decide the declared value of your goods.

Don't be afraid, our team of experts is here to assist you at all times.

Customs procedures

• Package Review: All packages entering Canada are reviewed by the Canada Border Services Agency (CBSA) to ensure they comply with import laws and regulations.
• Tariffs and Taxes:
  • Packages with a declared value less than 20 CAD are exempt from import duties and taxes.
  • For higher values, tariffs apply depending on the product category and declared value.
  • In addition, packages may be subject to GST (Goods and Services Tax) of 5%, and in some provinces, additional provincial taxes, such as HST (Harmonized Sales Tax) or PST (Provincial Sales Tax) apply, depending on the destination region.
• Payment of Duties: The recipient is responsible for paying duties and taxes. These can be managed through the carrier or directly at customs.Additional Documentation:
  • Certain products, such as foods, medications and electronics, may require additional import permits or approvals from agencies such as Health Canada or the Canadian Food Inspection Agency (CFIA).
• Release Procedures: Once the duties are paid and the necessary documentation is submitted, the package will be released by customs and delivered to the recipient.
• Package Tracking: Users can track their package using the tracking number provided by the carrier.
• Possible Delays: Customs processes and the possible need for additional documents can cause delays, especially in packages with restricted or high-value products.