Send Packages to Colombia

Proper packaging

1. Packaging Materials: We use strong boxes and cushioning materials such as air bubbles, kraft paper or packing peanuts.
2. Sealing: All boxes are protected with film and sealed with strong adhesive tape and stickers.
3. Reusable boxes: We try to reuse boxes whenever we can to reduce our pollution footprint as much as possible.
4. Repackaging: If you need to change the packaging of your goods, we are here to help you.

We take care of your merchandise as if they were our own!

Costs, times and shipping options

• Carriers: We only work with trusted and guaranteed carriers, such as DHL, UPS, TNT, Fedex and other locations in each country where we operate.
• Shipping addresses: You can send to the carrier's home or collection point.
• Shipping Costs: Find out about shipping rates depending on the weight, size of the package and the chosen service. You can calculate the shipping costs using the transportation quote.
• Estimated Deadlines:
  • Delivery times vary depending on the carrier and the service selected.
  • On average, shipments from Europe to Colombia take between 5 to 10 business days.
• Shipping Options:
  • Standard delivery: Economical but with longer delivery times.
  • Delivery with stopover: Combination of couriers with stopover at a warehouse in the network so that you save as much as possible, with longer delivery times.
  • Express delivery: More expensive but guarantees faster deliveries.
• Shipping Insurance:
  • Basic insurance included. In case of incidents, €6.67/kg domestic and €10/kg international will be covered.
  • Optional premium insurance with full coverage starting from the declared value of the package.

All shipments have a tracking number included!

Restrictions and Regulations

• Prohibited Items: There are certain items that cannot be sent to Colombia under any circumstances. These include:

• • Hazardous Materials: Explosives, flammables, poisons, dangerous chemicals.
  • Illegal Drugs and Controlled Substances: This includes narcotics and certain over-the-counter medications.
  • Weapons and Ammunition: Including replicas and parts of firearms.
  • Pornographic Material: Any content considered obscene or pornographic.
  • Protected Fauna and Flora: Species in danger of extinction, live animals without the corresponding permits.

• Restricted Items: These items can be shipped to Colombia, but require special permits or must comply with certain regulations:

• • Medicines: Some medications require a doctor's prescription or an import permit.
  • Food and Beverages: May require health permits, and certain fresh foods are subject to restrictions.
  • Cosmetics and Hygiene Products: Require compliance with health regulations.
  • Cultural Materials: Historical artifacts, works of art, old books may require special permits.

• Declaration of Content and Value
  • Accurate Description: The shipper must provide a detailed description of the items in the package, including quantities and types.
  • Declared Value: It is important to declare the actual value of the items. Underestimating the value can result in fines and delays, while overestimating can increase duties and taxes. You yourself will decide the declared value of your goods.

Don't be afraid, our team of experts is here to assist you at all times.

Customs procedures

• Package inspection: Every package that enters Colombia is inspected by the DIAN (National Tax and Customs Directorate) to ensure compliance with the country's regulations.
• Tariffs and taxes: Shipments up to 200 USD are exempt from tariffs, regardless of their origin. Those who arrive fromUSA. The US does not pay VAT up to that value (due to the FTA); From Europe, VAT of 19% is applied. At MDE we prepare the documentation and the quote shows you the final cost in advance, without surprises at delivery.
• Payment of tariffs: The recipient is responsible for paying tariffs and VAT, which is done through the carrier or directly with the DIAN.
• Additional documentation: Some products, such as medicines, food or electronics, may require permits from entities such as INVIMA or ICA.
• Release Procedures: After paying taxes and submitting the required documentation, the package will be released by the DIAN and delivered to the recipient.
• Package tracking: It is recommended to use the tracking number to monitor the status of the shipment, especially during customs procedures.
• Possible delays: Customs processes in Colombia can cause delays. It is advisable to be patient and comply with the requirements to avoid additional problems.