Send Packages to Panama

Proper packaging

1. Packaging Materials: We use strong boxes and cushioning materials such as air bubbles, kraft paper or packing peanuts.
2. Sealing: All boxes are protected with film and sealed with strong adhesive tape and stickers.
3. Reusable boxes: We try to reuse boxes whenever we can to reduce our pollution footprint as much as possible.
4. Repackaging: If you need to change the packaging of your goods, we are here to help you.

We take care of your merchandise as if they were our own!

Costs, times and shipping options

• Carriers: We only work with trusted and guaranteed carriers, such as DHL, UPS, TNT, Fedex and other locations in each country where we operate.
• Shipping addresses: You can send to the carrier's home or collection point.
• Shipping Costs: Find out about shipping rates depending on the weight, size of the package and the chosen service. You can calculate the shipping costs using the transportation quote.
• Estimated Deadlines:
  • Delivery times vary depending on the carrier and the service selected.
  • On average, shipments from Europe to Panama take between 5 to 10 business days.
• Shipping Options:
  • Standard delivery: Economical but with longer delivery times.
  • Delivery with stopover: Combination of couriers with stopover at a warehouse in the network so that you save as much as possible, with longer delivery times.
  • Express delivery: More expensive but guarantees faster deliveries.
• Shipping Insurance:
  • Basic insurance included. In case of incidents, €6.67/kg domestic and €10/kg international will be covered.
  • Optional premium insurance with full coverage starting from the declared value of the package.

All shipments have a tracking number included!

Restrictions and Regulations

• Prohibited Items: There are certain items that cannot be shipped to Panama under any circumstances. These include:

• • Hazardous Materials: Explosives, flammables, poisons, dangerous chemicals.
  • Illegal Drugs and Controlled Substances: This includes narcotics and certain over-the-counter medications.
  • Weapons and Ammunition: Including replicas and parts of firearms.
  • Pornographic Material: Any content considered obscene or pornographic.
  • Protected Fauna and Flora: Species in danger of extinction, live animals without the corresponding permits.

• Restricted Items: These items can be shipped to Panama, but require special permits or must comply with certain regulations:

• • Medicines: Some medications require a doctor's prescription or an import permit.
  • Food and Beverages: May require health permits, and certain fresh foods are subject to restrictions.
  • Cosmetics and Hygiene Products: Require compliance with health regulations.
  • Cultural Materials: Historical artifacts, works of art, old books may require special permits.

• Declaration of Content and Value
  • Accurate Description: The shipper must provide a detailed description of the items in the package, including quantities and types.
  • Declared Value: It is important to declare the actual value of the items. Underestimating the value can result in fines and delays, while overestimating can increase duties and taxes. You yourself will decide the declared value of your goods.

Don't be afraid, our team of experts is here to assist you at all times.

Customs procedures

• Package Inspection: All packages arriving in Panama are inspected by the National Customs Authority of Panama to ensure they comply with local laws and regulations.
• Tariffs and Taxes:
  • Your purchases of up to 100 USD are exempt from import duties and taxes.
  • Above this value, a tariff is applied depending on the product plus the ITBMS (VAT) of 7%. At MDE we prepare the documentation and the quote shows you the real cost before buying.
  • The ITBMS (Tax on the Transfer of Movable Property and the Provision of Services) is 7% and is applied to the total value of the package and shipping costs.
• Payment of Tariffs: The recipient is responsible for paying the corresponding tariffs and taxes. This can be managed through the carrier or at the Panama Customs office.
  Additional Documentation:

• • • Depending on the products, some shipments may require additional documentation, such as import permits or health certificates.
    • Restricted products such as food, medicine, and electronic products may require permits from the Ministry of Health or National Public Services Authority (ASEP).

• Release Procedures: Once fees are paid and the necessary documentation is submitted, the package will be released and delivered to the recipient.
• Package Tracking: Users can track their package using the tracking number provided by the courier company.
• Possible Delays: Customs processes can cause delays, especially if the package requires additional documentation or is subject to detailed inspections.

We help complete all your customs documentation to avoid possible inconveniences!

Customer Service

1. 24/7 Support:
   • Our customer service team is available to assist you at any time.
   • We offer assistance in Spanish and English.
2. Monitoring and Updates:
   • We provide online tools to track your package in real time.
   • Email or SMS notifications about the status of your shipment.

Our priority is that you feel safe and accompanied at all times!