Last updated: February 18, 2026

1. Data Controller

The data controller for personal data processing is:

MDE HUB
Registered address: CALLE DE LA BORRASCA, NUM 19, 46014 VALÈNCIA - (VALENCIA)
CIF: B27582428
Phone: +34 604 86 85 33
General email: info@midireccioneuropea.com
Privacy email: privacy@midireccioneuropea.com
Contact form: https://www.midireccioneuropea.com/contacto/

Hereinafter, "the Company".

2. Scope of the Policy

This Privacy Policy governs the processing of personal data of users who:

  • Register on the platform.

  • Purchase memberships.

  • Use logistics services.

  • Communicate with the Company.

  • Browse the website.

The Platform operates internationally and its servers are located in Europe.

3. Personal Data Collected

We may collect and process the following categories of data:

3.1 Identification Data

  • First and last name

  • National identity document or passport (when required)

  • Date of birth

3.2 Contact Data

  • Postal address

  • Email address

  • Phone number

3.3 Billing Data

  • Billing address

  • Tax information

  • Payment history

Bank card data is processed directly by third-party payment providers; the Company does not store complete card details.

3.4 Logistics Data

  • Shipping and delivery addresses

  • Customs information

  • Declared contents of shipments

  • Shipping history

3.5 Usage Data

  • IP address

  • Device information

  • Cookies

  • Browsing and Platform usage history

3.6 Verification Data

  • Copy of identity document

  • Facial image or biometric verification (where applicable)

  • Additional information for fraud prevention

4. Purposes of Processing

We process personal data for:

4.1 Service Provision

  • Managing memberships.

  • Coordinating international shipments.

  • Communicating with carriers and warehouses.

  • Issuing invoices.

  • Managing the Wallet.

4.2 Fraud Prevention and Security

  • Verifying identity.

  • Detecting suspicious activity.

  • Fulfilling legal obligations.

4.3 Communications

  • Account and shipment confirmations.

  • Operational incidents.

  • Technical notices.

  • Newsletters and promotions (where consent has been given).

4.4 Legal Compliance

  • Tax obligations.

  • Judicial or administrative requirements.

  • Legal retention of documentation.

5. Legal Basis for Processing

Processing is based on:

  • Performance of a contract (service provision).

  • User consent (commercial communications).

  • Legitimate interest (security and fraud prevention).

  • Legal obligation (data retention).

6. European Union Users (GDPR)

Where the User is located in the European Union, personal data processing will be carried out in accordance with Regulation (EU) 2016/679 (GDPR).

The Company:

  • Applies data minimisation principles.

  • Implements reasonable technical and organisational measures.

  • Enables the exercise of rights of access, rectification, erasure, objection, restriction, and portability.

  • Adopts appropriate safeguards for international transfers.

To exercise your rights:
privacy@midireccioneuropea.com

7. International Transfers

Since the Company is incorporated in Spain and operates internationally, data may be transferred outside the User's country of residence.

Transfers will be carried out using reasonable safeguards in accordance with applicable regulations.

The main servers are located in Europe.

8. Disclosure of Data to Third Parties

We may share data with:

8.1 Carriers and Warehouses

For the execution of shipments and storage.

8.2 Payment Providers

Stripe or other authorised payment processors.

8.3 Technology Providers

Hosting, email, data analytics, and security services.

8.4 Identity Verification Providers

When necessary to verify identity and prevent fraud.

8.5 Public Authorities

When required by law.

9. Data Retention

Data will be retained:

  • For as long as the account remains active.

  • For the periods required by law.

  • For as long as necessary to prevent fraud or manage disputes.

Verification documentation may be retained for the duration of the contractual relationship or while an operational risk exists.

10. Information Security

The Company implements reasonable technical and organisational measures to protect data against:

  • Unauthorised access.

  • Alteration.

  • Improper disclosure.

  • Accidental loss or destruction.

11. Cookies and Similar Technologies

We use cookies for:

  • Session management.

  • User preferences.

  • Platform analytics and improvement.

  • Marketing (where applicable).

Consent management is handled by CookiePal.

12. Consent Management – CookiePal

The Platform uses the cookie consent management tool provided by CookiePal.

This tool allows users to:

  • Accept or reject non-essential cookies.

  • Configure preferences.

  • Withdraw consent at any time.

CookiePal may process technical information (such as IP address and preferences) solely for the purpose of managing User consent.

13. Commercial Communications

By registering, the User authorises the sending of newsletters and promotions.

You may unsubscribe via the link included in each email.

Unsubscribing from commercial communications does not affect operational communications necessary for service provision.

14. Identity Verification

The Company may request identity documentation to prevent fraud.

The User authorises:

  • Digital storage of documents.

  • Manual or automated verification.

  • The use of technological validation tools.

Refusal may result in account suspension.

15. User Rights

The User may request:

  • Access to their data.

  • Rectification.

  • Erasure where legally permitted.

  • Restriction of processing.

  • Portability.

Submit requests to: privacy@midireccioneuropea.com

16. Minors

Our services are not directed at minors. We do not deliberately collect data from minors.

17. Amendments

The Company may amend this Policy as necessary.
Amendments will take effect upon publication.

18. Acceptance

Use of the Platform implies acceptance of this Privacy Policy.