MDE lets you buy or send any product from Europe, America and Asia, no matter where you are.
Whether you are an individual or a business, we offer you our network of logistics centers that will receive your goods, verify, store, repack or consolidate them, and deliver them wherever you tell us, with maximum security and full guarantees.
Find your product at the best price in every store in Europe, America or Asia
Enjoy our network of logistics centers with 24-hour surveillance
You tell us where to send your package and we take care of everything
Save up to 75% on your shipping rates with the best carriers in the world: UPS, DHL, Fedex, GLS, Zeleris, CTT, Correos and many more.
You can compare prices and choose between direct or stopover shipping, so you can save more.
Welcome to My European Address, your reliable partner for shipping international packages. Below, we offer you a detailed guide on the features, costs and key considerations when sending a package from Europe to Cuba. Our mission is to provide you with a transparent, efficient and secure shipping experience.
We take care of your merchandise as if they were our own!
All shipments have a tracking number included!
Prohibited Items: There are certain items that cannot be sent to Cuba under any circumstances. These include:
Hazardous Materials: Explosives, flammables, poisons, dangerous chemicals.
Illegal Drugs and Controlled Substances: Includes narcotics, marijuana and derivatives, as well as medications without official authorization.
Weapons and Ammunition: Including replicas, military knives and firearm parts.
Pornographic Material: Any content considered obscene or pornographic.
Protected Fauna and Flora: Live animals, plants, seeds and endangered species without permits from the Ministry of Agriculture and/or CITES.
Restricted Items: These items can be shipped to Cuba, but require special permits or must comply with certain regulations:
Medicines: They require a medical prescription and, in some cases, an import permit issued by the MINSAP (Ministry of Public Health).
Food and Beverages: Are subject to health inspection; meats, dairy products and fresh products have greater restrictions.
Cosmetics and Hygiene Products: They must comply with health regulations of the Ministry of Health.
Cultural Materials: Ancient books, art, historical or archaeological documents require special authorization from the General Customs of the Republic (AGR) and the Ministry of Culture.
Declaration of Content and Value
Accurate Description: The shipper must detail the items in the package, including quantities, brand and type of product.
Declared Value: The actual value of the merchandise must be declared. Declaring a lower value may result in fines and withholding, while declaring a higher value may increase taxes and duties. You decide the declared value of your goods.
Don't be afraid, our team of experts is here to assist you at all times.
Package Review: All packages entering Cuba are reviewed by the General Customs of the Republic (AGR) to guarantee compliance with local import regulations.
Tariffs and Taxes:
Shipping to Cuba is processed as a personal import according to the official table of the General Customs of the Republic: up to 500 USD in value and 20 kg per shipment, with the first 3 kg exempt and 30% on the rest (payable in Cuban pesos). There are exemptions for food, hygiene and medications. At MDE we prepare the documentation and the quote guides you on the cost according to the weight and content.
For higher values or shipments that exceed the permitted weight, import tariffs apply depending on the type of product and the declared value.
Taxes are calculated in CUP (Cuban Pesos) according to the current tariff table published by Customs.
Packages from the European Union and other countries: Cuba does not apply agreements such as DR-CAFTA. However, it maintains bilateral agreements with certain countries. In general, shipments from the EU, US or other origins are subject to the same customs procedures, with tariffs and taxes depending on the product category.
Payment of Tariffs: The recipient in Cuba is responsible for paying the corresponding tariffs and taxes in local currency. Payment must be made directly at the post office or authorized customs before the package is released.
Additional Documentation:
Some products require special permissions:
Food and beverages: Health certificates issued by the MINSAP (Ministry of Public Health).
Medicines and cosmetics: Health registry authorized by the MINSAP.
Electronic devices and telecommunications: Authorization from the Ministry of Communications.
Fauna and flora: Permits from the Ministry of Agriculture and/or CITES.
Release Procedures: Once the duties are paid and the required documentation is presented, the General Customs of the Republicwill release the package and it will be delivered to the recipient at the office corresponding.
Package Tracking: You can track your shipment at all times using the tracking number provided by the international carrier and subsequently through Cuba Post Office once you enter the country.
Possible Delays: Customs processes in Cuba are usually stricter than in other countries. If the package requires additional documentation or contains restricted items, it may experience significant delivery delays.
We help complete all your customs documentation to avoid possible inconveniences!
Our priority is that you feel safe and accompanied at all times!
Sending a package from Europe to Cuba is simple and secure with My European Address. We take care of every detail so you can have peace of mind and confidence in our service. Whether you're sending important documents, gifts to family, or business products, we're here to help.
Access our network of warehouses in Europe to use them as you prefer
Contract your membership and get your European Address instantly
Choose the plan that best suits your needs and start using our multiple warehouses to send and receive whatever you want from wherever you are
Notify us that your package is headed towards one of our warehouses
Enter the data of your packages in your control panel so that we can identify them upon arrival
Choose the added services for your package
Within each package you can tell us what services you want us to add (e.g. transportation, consolidation, repackaging, etc.)
Schedule the departure of your package and pay for the services provided
Choose the carrier you prefer or, you can hire one you trust yourself, and check out
Your package will arrive at its destination anywhere in the world
You will be able to comprehensively track the shipment of the package to its final destination
* 14-day trial with money back guarantee.
Discover all the benefits you can get with MDE
Access multiple real physical addresses to use as you prefer.
We deliver your goods anywhere in the world.
Safe, affordable and flexible transport of palletized freight.
Choose the carrier you trust from many options.
We replace the original packaging with a new one.
We group multiple packages into one to reduce shipping costs.
We create your proforma invoice for correct customs declaration.
Full or shared containers for import/export.
Schedule package pickups or deliveries outside our warehouse.
We make assisted purchases on your behalf according to your instructions.
Full management of your returns and reverse logistics.
Document digitization for greater convenience.
We check that the contents match what you purchased.
Spanish prepaid SIM registered in your own name.
Temporary storage and clearance under customs regime.
Validation of suppliers' identity and reliability
We evaluate products and services from the customer's perspective.
Personalized advisory service in native Spanish.
We help non-residents open bank accounts in Europe.
We can receive payments from your customers from Europe, the USA and China.
and much more...
Receive and send everything you want fromanywhere in the world, using our app.
The time has come to take the next step, you have a 14-day trial with a money-back guarantee.
It is prohibited to send explosives, flammable materials, illegal drugs, weapons and ammunition (including replicas), pornographic material, as well as live animals and endangered species without official permits. The entry of unauthorized telecommunications devices, satellite equipment and certain chemical products is also restricted.
Yes. Cuban customs requires a detailed declaration of the content (quantity, type of product, brand) and the real value. Underdeclaring can cause withholdings and penalties, while overstating increases the taxes payable.
If the package includes restricted items (such as medicines, medical equipment, technology, or food), customs may request additional permits or even confiscate the unauthorized products. Our team can guide you on the permissions you need before submitting.
In addition to the transportation cost, the following apply:
Customs duties and taxes according to the product category.
Import duties calculated in Cuban pesos (CUP) on the customs value.
Possible storage charges if the package remains detained at customs.
Shipping usually takes between 10 and 20 business days, depending on the carrier and the review times at Cuban customs, which are usually stricter than in other countries.
Customs can hold packages for inspection and request invoices, health permits or special authorizations. The recipient in Cuba must present the required documentation to release the package and pay the corresponding tariffs.
All shipments have a tracking number, available in your My European Address control panel and on the carrier's website. Once in Cuba, tracking may be updated with a delay due to the local customs system.
In most cases, the commercial invoice or declaration of value is sufficient. However, products such as medicines, medical devices, technology and food require permits from the MINSAP (Ministry of Public Health), MINCEX (Ministry of Foreign Trade) or the Ministry of Communications.
Yes, you can send gifts. However, they must be declared detailing content and value. Gifts are also subject to duties if they exceed 30 kg or the exemption limit, which usually applies to lower value shipments.
Customs in Cuba is strict and each package must comply with specific regulations. Our team advises you on the declaration of value, health permits and documentation, so that your shipment meets the requirements and avoids delays or penalties.
If you have questions, we invite you to consult our frequently asked questions
that will help you answer the most common questions we are often asked.
We deliver anywhere in the world
MDE works closely with the leading couriers, guaranteeing top-quality service and complete reliability. Thanks to our negotiated prices, our customers are free to choose from a wide range of shipping options, offering hundreds of possible combinations at exceptional prices.
MDE works closely with the leading couriers, guaranteeing top-quality service and complete reliability. Thanks to our negotiated prices, our customers are free to choose from a wide range of shipping options, offering hundreds of possible combinations at exceptional prices.
