Send Packages to Turkey

Proper packaging

1. Packaging Materials: We use strong boxes and cushioning materials such as air bubbles, kraft paper or packing peanuts.
2. Sealing: All boxes are protected with film and sealed with strong adhesive tape and stickers.
3. Reusable boxes: We try to reuse boxes whenever we can to reduce our pollution footprint as much as possible.
4. Repackaging: If you need to change the packaging of your goods, we are here to help you.

We take care of your merchandise as if they were ours!

Shipping costs, times and options

• Carriers: We work only with trusted carriers with guarantees, such as DHL, UPS, TNT, Fedex and other locations in each country where we operate.
• Shipping addresses: You can send to the carrier's home or collection point.
• Shipping Costs: Find out about shipping rates depending on the weight, size of the package and the chosen service. You can calculate shipping costs using the transportation quote.
• Estimated Deadlines:
  • Delivery times vary depending on the carrier and the service selected.
  • On average, shipments from Europe to Turkey take between 5 to 10 days
• Shipping Options:
  • Standard delivery: Economical but with longer delivery times.
  • Delivery with stopover: Combination of couriers with stopover at a warehouse in the network so that you save as much as possible, with longer delivery times.
  • Express delivery: More expensive but guarantees longer deliveries fast.
• Shipping Insurance:
  • Basic insurance included. In case of incidents, €6.67/kg domestic and €10/kg international will be covered.
  • Optional premium insurance with full coverage based on the declared value of the package.

All shipments have a tracking number included!

Restrictions and Regulations

Prohibited Items: There are certain items that cannot be sent to Türkiye under any circumstances. These include:

• Hazardous materials: Explosives, flammables, gases, corrosives, toxics and dangerous chemicals.
• Illegal drugs and controlled substances: Includes narcotics and prohibited substances.
• Weapons and ammunition: Firearms, ammunition, explosives and other items considered weapons or for use war.
• Counterfeit or illegal products: Counterfeit merchandise or merchandise that infringes intellectual property.
• Protected fauna and flora: Protected species, their parts or derivatives without corresponding permits (CITES when applicable).

Restricted Items: These items can be sent to Turkey, but require permits or must comply with regulations. specific:

• Medicines and health products: May require a prescription, documentation and additional controls depending on the type.
• Food and beverages: May be subject to health controls; products of animal origin and perishables tend to have more restrictions.
• Alcohol and tobacco: These are usually subject to excise taxes and restrictions (and in many shipments they are not accepted due to carrier policies).
• Cosmetics and hygiene products: May require compliance with regulations and customs control.
• Electronics and regulated products: May require verification of conformity or additional documentation depending on the article.

Don't be afraid, our team of experts is here to assist you at all times.

Customs procedures

• Package Review: All shipments entering Turkey may be reviewed by Customs to verify content, declared value and compliance with regulations. In postal or courier shipments, the operator (mail/express company) usually manages the dispatch process under the applicable procedures.
• Tariffs and Taxes: In Turkey, international shipments are subject to taxation and customs control. Since 2026, the rules for low-value purchases/shipments have been tightened: in practice, shipments by mail or courier may be subject to tax even when the value is low. For non-commercial shipments to individuals, it is common for a fixed tax/rate to apply depending on the origin (for example, different if it comes from the EU or from outside the EU), and certain products may have additional taxes.
• Payment of Duties: Normally the recipient pays the charges before delivery. The postal or courier operator may charge a management fee for dispatch and processing.
• Additional Documentation: Some products may require extra permits or documentation (for example, medications, food, cosmetics or regulated merchandise).
• Release Procedures: Once the documentation has been validated and payment has been made (if applicable), the shipment is released and continues with the delivery.
• Package Tracking: You can track the shipment with the carrier's tracking number. If it enters clearance, the status may indicate review, request for information or pending payment.
• Possible Delays: They can occur if the description is unclear, documents are missing or the product requires additional controls.

We help complete all your customs documentation to avoid possible inconveniences!

Customer Service

1. 24/7 Support:
   • Our customer service team is available to assist you at any time.
   • We offer support in Spanish and English.
2. Tracking and Updates:
   • We provide online tools to track your package in real time.
   • Email or SMS notifications about the status of your shipment.

Our priority is that you feel safe and accompanied at all times!